STARTING UTILITY SERVICE to begin service, customers must submit an application along with a copy of the account holder's government issued id (driver's license), and proof of residency (a copy of their lease/closing papers) in person. Customers can either fill out an application in our office at 4004 Main Street or download and print our application ahead of time by clicking on one of the links below:
Service does not begin until customers submit all of the required paperwork. A minimum notice of one business day is required to guarantee service on the date scheduled.
Once the completed application, deposit, and non-refundable service fee is received service will begin. The deposit can be waived if we receive a Letter of Credit at the time of application from a previous utility company. If the deposit is paid, a refund can be requested after 12 consecutive months of prompt payments are received. If you do not have a trash receptacle or would like to order an additional one, please call IESI at 972-475-3600.
Monthly billing is either on the 1st or 15th depending on the area in which you live. Delinquent notices are sent if payment is not received by the due date (which is 20 days after the billing date) and a 10% penalty is added to the amount due. Services are discontinued if payment is not received within 10 days after the delinquent notice is sent. The City Ordinance requires a $27.50 reconnect fee for all services discontinued for non-payment.
