City of Rowlett - Citizen Action Center

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Citizen Action Center

Welcome to the Citizen Action Center - Use the FAQs (frequently asked questions) for answers to your concerns OR just login and submit a question or concern to the appropriate department for action. Any request sent after normal business hours will be processed the following business day. Our hours are Monday - Friday, 7:30 a.m. - 5:00 p.m.

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Frequently Asked Questions

Summary	Department
Is there anything I should know about pet ownership in Rowlett?	Animal Control
What is the main phone number for the Police department?	Police
Do Rowlett citizens have landfill access?	Public Works
Where does the City of Rowlett’s water come from?	Public Works
Why has my water consumption increased?	Business Office/Utilities
Does the City of Rowlett have water restrictions?	Public Works
How can I begin water service?	Business Office/Utilities
What is the City's policy regarding leaks on a customer's property?	Business Office/Utilities
What do I do if I think my water bill is wrong?	Business Office/Utilities
Can I adopt a stray animal from the Animal Shelter?	Animal Control